Apr 27, 2020
How can you use a sudden change in how we deliver youth programs as an opportunity to improve? In this podcast, Nancy discusses Kotter's eight steps for change and suggests how youth programs can use change as an opportunity to do things differently and in some cases, even better than it was before.
Apr 21, 2020
Practicing the use of empathy is an important skill that takes intentional practice when listening to youth, volunteers and colleagues. In this podcast, Karyn Santl discusses the difference between being empathetic and sympathetic while offering four attributes of empathy for youth practitioners to use during difficult...